shipping policy

Shipping Policy

At Shopzawy, we strive to provide reliable and efficient shipping services to our customers. This policy outlines our shipping procedures, delivery timeframes, and costs.

Delivery Areas

We currently deliver to all major cities and regions across Egypt. Delivery times may vary depending on your location and the shipping method selected.

Shipping Methods & Times

Standard Delivery

  • Cairo & Alexandria: 1-2 business days
  • Major Cities: 2-3 business days
  • Other Areas: 3-5 business days

Express Delivery

  • Cairo & Alexandria: Same day delivery
  • Major Cities: Next day delivery
  • Other Areas: 2-3 business days

Shipping Costs

Our shipping costs are calculated based on:

  • Delivery location
  • Package weight and dimensions
  • Selected shipping method
  • Order value

Free shipping is available for orders over EGP 500 within Egypt.

Order Tracking

Once your order is shipped, you will receive a tracking number via email and SMS. You can track your order status through our website or contact our customer service team.

Shipping Restrictions

  • Some items may not be available for express shipping
  • Certain areas may have limited delivery options
  • Additional fees may apply for remote locations
  • Hazardous materials have special shipping requirements

International Shipping

Currently, we only ship within Egypt. We are working on expanding our services to include international shipping in the future.

Delivery Issues

In case of delivery issues:

  • Wrong address: Additional shipping fees may apply
  • Failed delivery attempts: Package will be returned to our warehouse
  • Lost packages: Will be investigated and resolved within 5-7 business days
  • Damaged packages: Please refuse delivery and contact customer service

Contact Us

For any shipping-related queries, please contact our customer service team:

  • Email: shipping@shopzawy.com
  • Phone: +20 123 456 7890
  • Working Hours: 9:00 AM - 6:00 PM (Sunday-Thursday)